At Constant C, we strive to simplify technology for our clients. As you may know, we offer a wide variety of different services, from IT support to network security. With so many different offerings, we felt it was imperative to create an easy-to-use client portal. Our goals with the client portal are to provide a simple way for our clients to communicate their needs to us, all while giving them access to all the services we provide at a glance.
In this article, we’re going to highlight some of the features of our client portal - we think you’ll love it as much as we do.
Simple and elegant
The first thing you’ll notice about our portal is how streamlined it is. In just a few clicks, you can view your tickets (completed and pending), check which cloud services you have licensed, access your planner, and much more.
Of all the services offered on our portal, our ticketing service may be the one we’re most excited to tell you about. In most IT circles, clients can only comment on tickets after they’ve been resolved. With our service, you can give feedback on both ongoing and closed tickets, giving you the ability to keep us abreast of changes as we make progress on your request.
You can easily submit and view the status of tickets through the portal. That simplifies and expedites the IT support process - meaning you can get back to business faster.
The simplicity of our portal might lead you to believe it’s not powerful - but don’t be deceived. You can do more with our client portal than some IT teams will do for you after an hour on the phone. Here are just a few of the many features you’ll find in your customer portal. You can:
- Monitor which devices are logging in and out of your network
- View your licences (like Microsoft 365), monitor how your cloud software is being used, and more.
- View a list of the domains you own and their expiry dates.
- Access our planner, which allows you to budget for different services, and see how those services will affect future budgets.
- And even more!
With the ability to monitor your network, request services, and budget for new services, the portal gives you access to almost everything you could need without having to pick up the phone.
Our portal includes free training
We want you and your team to know as much about technology as possible. That’s why we’ve included free training with our portal. You’ll be able to learn tips and tricks for Excel, PowerPoint, and more - perfect for teams using Microsoft 365.
We’ve also partnered with Bigger Brains to provide ongoing training and courses through our portal. This additional training costs a mere $2 a month extra - and can impart invaluable skills. Some teams benefit from it, while others don’t need it - that’s why we offer it at a low, optional monthly fee.
Have questions about our portal? Call us today!
Our portal is accessible 24/7, 365 days a year - and so are we. Give us a call if you have any questions about our portal or about our technical support services in Winnipeg. We’ll be more than happy to talk to you!