Scalability In Communication: Why Your Business Needs A Flexible Phone System

Scalability implies a certain type of flexibility—the kind that allows a particular system to grow as your business grows. Ideally, you want all of your business tools to be scalable, and that’s one of the reasons that so many small and medium business owners choose cloud solutions for their businesses.

You can apply the concepts of scalability and flexibility to more traditional systems, too. Today, it’s possible to create a flexible and scalable phone system—one that isn’t tied to hardware and allows you to add and delete phone numbers and users on the fly. Looking for a scalable phone solution? We recommend Voice over Internet Protocol—VoIP.

A Brief Introduction to VoIP Business Phone Systems

What Is a Voice Over Internet Protocol Phone System?

Voice over Internet Protocol (VoIP) is a technology that allows you to make phone calls using your internet connection instead of a traditional phone line. VoIP systems are incredibly flexible, letting you make and receive calls to anyone with a phone number, whether their number is a traditional phone line or a VoIP phone line. Even traditional phones can be connected to a VoIP system using a VoIP adapter.

What Are the Advantages of a VoIP Business Phone System?

There are several different advantages to using a VoIP system. Here are a few:

Scalability. You can quickly add new phone lines to your VoIP system, as very little physical hardware is needed. Compare that to needing to run physical phone lines for every team member who needs a phone! To add a phone line to a VoIP system, all you need to do is purchase the new phone line from your provider online—and the change happens instantly.

Remote work compatibility. VoIP systems don’t tie you to a physical device, so remote team members can have a phone number that’s tied to them, rather than to a device. This means they can make and receive calls on behalf of your company without needing to purchase new devices, giving you the flexibility to increase the number of team members who work remotely.

Feature density. VoIP systems can do everything from blocking spam calls and call forwarding to tracking call volume, wait times, and more. These tools make VoIP services an excellent choice for business communications —they can help in customer relationships, management, and more.

Affordability. Generally, VoIP phone lines are less expensive than traditional phone lines, especially as the number of users starts to scale up. You can see incredible cost savings by using VoIP.

Why You Should Make the Switch From Traditional Phone Systems to VoIP

Your Business Will Grow

Your small business may not be so small forever—and as your business operations change with business growth and customer interactions become more frequent and diverse, scalable business phone systems using VoIP can help you keep up with growing demand. VoIP also allows you to interact with customers more easily over several different channels, including talk and text, and to more readily track customer interactions. A VoIP phone system is a phone system that scales with you.

Your Remote Staff Will Thank You

Even if you don’t have remote team members right now, you may want to hire people who work remotely later. You may also want to be able to have team members connect with customers and other staff members while in business meetings.

A VoIP business phone system allows you to handle everything from text to video conferencing remotely—all through secure phone lines that use existing infrastructure, like cell phones or traditional phones. This makes it easy for in-office and remote staff to stay on the same page—and it makes IT a lot simpler, too.

You’ll Have More Control—and More Features

The VoIP features we listed above are just the tip of the iceberg—for an extreme example—some systems have AI tools that can analyze call sentiment. New features are constantly being added to VoIP apps and systems. Thanks to the flexibility offered by these systems, you can add and remove features on the fly—just like you can add and remove phone lines and users.

Looking for a More Scalable Phone System? Call Constant C

Here at Constant C, we have years of experience helping businesses like yours upgrade their business phone systems to VoIP solutions. Get in touch with us today; we’ll help you determine whether or not VoIP is right for your business, and which VoIP solution is the best fit for your company.