Help Desk Procedure

If your issue is Urgent:

• Call the Help Desk at 204-272-1451 (Any time, day or night – weekday, weekend or holiday - it does not matter).
• DO NOT! Send an E-Mail to the Help Desk or Technician or text or call a Technician directly on their cell or office phone.
• When you call, either the on-call Technician will answer the phone immediately or if for some reason, they were unable to take your call you will be prompted to leave a voice message. You voice message will be broadcast using the latest technology to secondary on-call technician, team lead and VP of service to ensure your call is returned within 30 minutes. You should receive a call back from an available tech typically with 5 to 35 minutes. The paging cycle continues until the call is answered.

If your issue is NOT Urgent:

• Call the Help Desk at 204-272-1451 Monday to Friday 8AM to 5PM.

Or

• Send an E-Mail to helpdesk@constantc.com. E-Mails are worked on in the order they’re received and will be responded to within 24 hours during normal business hours. Make sure in your E-Mail you include your name, a phone number where you can be reached over the next 24 hours, your company name and location and a description of the issue with as much detail as possible.