How Do Business Phone Systems Work?

November 23rd, 2020
How Do Business Phone Systems Work?

Businesses have telephony needs that are quite different from those of residential customers. There can be dozens or even hundreds of different employees, and to give each of them their own individual phone numbers would be an exercise in absurdity.

Enter business phone systems - a diverse array of setups designed to eliminate the need for multiple phone numbers and allow for directory systems.

These directory systems are made possible by what’s known as a PBX, or private branch exchange. The PBX interfaces with the publicly accessible telephone systems we all know and love, and can provide extensions from which users can access various employees within your company.

While for many years, PBX could only be created by using a physical switchboard, the more common way of creating a PBX nowadays is known as IP PBX, which uses VoIP technology in order to integrate both telephony and Internet.

There are two main advantages to using IP PBX. First, you can leverage existing infrastructure (your current IT system) in order to use it - most businesses need very few adjustments. Second, there are several IT-related features available to IP PBX users - chief among them, a suite of call handling services. This can be particularly useful for companies who want to do call monitoring for customer service.

Another role IP PBX service is integrating all of your communications together - fax, email, telephone, and more. This makes data tracking much simpler. What’s more, all of your communications will use packets, which means your only bottleneck would be your Internet speed. You’ll need a speedy connection, but if you’re already to the point of needing a business telephony system, it’s probably well worth it.

It’s also worth mentioning that business phone systems have many of the features you would expect from a sophisticated phone system. These include:

Caller ID
Call waiting
Call transferring
Support for multiple people on one call

IP PBX solutions are also scalable - it’s fairly simple to add new phones and users into your system. They can then easily be integrated into software for call and data monitoring.

There are a multitude of other features that can be integrated into a business phone system - the Wave phone system is one of our preferred platforms. Its features include voicemail to email and automated calling.

Business phone systems can be customized to fit the needs of your business. We offer customizable IT solutions Winnipeg businesses can use and scale to size. Once all of your systems are integrated, diagnosing and fixing problems is much easier.