Blog

The cloud conversation SMBs can’t ignore: Bringing UCaaS and CCaaS together

August 20th, 2025

Is your business overwhelmed by too many communication platforms? Discover how small and mid-sized companies can simplify internal collaboration and customer support by uniting Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems, unlocking better insights, improved agility, and stronger customer relationships.

From clinics to clicks: Why telemedicine is becoming the new normal in patient care

August 18th, 2025

Telemedicine is transforming how we think about doctor visits. Learn how digital tools are changing patient care for the better, enabling faster communication, better prevention, and access to top-tier medical advice.

What is telemedicine?

Telemedicine utilizes digital technology to bridge the gap between patients and healthcare professionals, providing a seamless, convenient, and efficient way to receive medical care remotely.

AI is great, but it creates a security blind spot

August 15th, 2025

You’re focused on leveraging the latest technology for growth and innovation, but there’s a hidden risk that comes with it. The software, automated systems, and AI tools that power your business each have their own non-human identity (NHI). Managing these digital identities was a significant challenge even before the AI boom, but now, with intelligent agents capable of independent action, NHIs represent a critical threat that demands immediate attention.

AI-powered VoIP to take customer communication to new heights

August 11th, 2025

From the telephone to email, technology has continually shaped how businesses connect with customers, with each new innovation building upon the last. Nowadays, artificial intelligence (AI) is enhancing Voice over Internet Protocol (VoIP), leading to more efficient, impactful customer interactions.

Supercharge your note-taking with Copilot in OneNote

August 8th, 2025

OneNote just got smarter. Discover how Microsoft Copilot’s integration can transform your note-taking process, making it faster, more efficient, and more organized. From summarizing meetings to turning notes into visuals, here are nine practical ways to make the most of Copilot’s capabilities.