Here Are 6 Big Reasons We’re Better Than Our Competition Guaranteed 1-Hour Response We will address your issue immediately or call you back within 60 minutes guaranteed. 100% Satisfaction Guarantee We will never close a support ticket until your problem is resolved. Fixed, Predictable Price We provide a true fixed rate that covers ALL of your IT requirements including remote and onsite support. We are your IT Department. Fast and Friendly All of your issues (including minor ones) will be resolved quickly and efficiently by a friendly technician. No ‘Techie’ Talk Our technicians are trained to speak human, not geek. We will always take the time to fully explain our solutions to you. Projects completed on budget – guaranteed If we go over the expected budget, we cover the costs.